Lasting improvement requires more than solving today's problems. It requires an organisation to learn from those problems, strengthen the way people work together and use that learning to create the next wave of improvement.

We have found that organisations learn best through practical application. Our approach turns the workplace into a learning environment where improvement becomes part of the routine. The business gains an improvement while the team develops the capability to deliver the next one.

Performance improves while capability grows because as direction flows down, learning flows up so that improvement happens between the two. That provides the foundation for moving from today's performance towards progressively higher levels of effectiveness by delivering:

• Structured coaching plans for front-line leaders,

• Clear criteria for team progression,

• Evidence of individual competence within a team process,

• Accreditation and recognition,

• Bottom-up evidence that top-down deployment is working.

As capability increases, routine control moves closer to the work while leaders and specialists are released for coaching, prevention and working on higher-value problems.

People Learn Improvement By Doing Improvement